Frequently Asked Questions (FAQ)

All shipments within the European Union (except for Bulgaria and Romania) are carried out by DHL courier service.
For all ordered products, including larger items (such as stone bathtubs, pedestals, sinks, and others), a preliminary shipping quote is provided and must be agreed upon with the customer.

Deliveries within the European Union are typically completed within 2 to 4 business days after the shipment is handed over to the courier.
Orders are processed daily — orders placed late in the evening are dispatched the next day, while early orders are usually shipped on the same day.

Yes, all products listed in our online store are located in our main warehouse in Bulgaria.
Exceptions are products marked as “Pre-Order”, which are kept in our warehouse in Indonesia and must first be delivered to Bulgaria.

All the items we offer are handmade by skilled artisans with extensive experience in their respective fields.
Each product is unique and carries the distinctive touch of its maker.

Payment can be made via:

• Bank Transfer;
• Online payment with a debit or credit card through the secure Stripe system.

All products we offer are manufactured in Indonesia and are directly imported by us for sale on the European market.

Yes, we can fulfill custom orders according to specific requirements — such as size, quantity, or color.
We prepare a specific offer, and after a deposit is paid, we begin production.
We also offer full implementation of design projects using natural materials imported from Indonesia.

Yes, each of our products comes with a 2-year manufacturing warranty, provided it is used as intended and properly maintained.

Yes, all products can be returned or exchanged within 15 days from the date of purchase.
The goods must be in their original condition, without signs of use or damage, and must comply with our return policy.